Leadership Experience Excellence
86% of customers are willing to pay more
for an excellent experience!
An astounding 86% of buyers are willing to pay more for a great customer experience. But how do you instill long-lasting, transformational, behavioural change AND financial results within your organization?
Introducing Leadership Experience Excellence (LXE);
A ground-breaking NEW Leadership Training program, recognized as the
#1 Leadership Training Program in the World!
Winning GOLD at the 2021 International Stevie Awards!
Led by international keynote speaker, award-winning entrepreneur and
internationally celebrated LXE leader of the year, Crystal D’Cunha!
Why this course?
LXE is for YOU if you want to:
- IGNITE your leaders to lead without fear
- EXCITE your employees and increase engagement
- DELIGHT your customers to increase retention, customer lifetime value, and have
- FIND top talent and become the most sought after place to work!
What is LXE?
- An innovative, strategic and highly accountable approach
- Leadership 2.0 - train your leaders and bring excellence to your organization
- Designed for leadership teams to take together
Leadership Experience Excellence involves a comprehensive ecosystem of seven competencies, synergistically working together to drive sustained, extraordinary, behavioural change in your organization.
This proven, results-driven method will immediately shift the way your company approaches Leadership Experience Excellence in every single element of your organization.
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Week 1: Vision Vitals
Underscores your unified, idealistic vision for the future of your organization; created to inspire, motivate and powerfully connect every single employee while integrating the actionable items it takes to achieve your desired outcome.
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Week 2: Lovesick Leadership
Identify your leadership style and use this information to effectively communicate with your employees, resulting in high engagement and empowerment, amplifying their levels of performance.
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Week 3: Culture Connection
Uncover the essential elements that contribute to cultivating a culture of success from not only the top-down, but also from the inside-out.
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Week 4: Design to Delight
Undergo the ultra-profound ‘Journey Mapping’ methodology. Your detailed customer persona will be created, serving as your organizational compass to design the memorable, lasting experience your customer desires.
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Week 5: Trusting Top Talent
What does it take to attract the right talent for your organization? Determine the potential to design an engaging learning and development experience, set clear expectations and inspire a magnetic spirit so your employees and future employees are set up to thrive.
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Week 6: Sales & Service Mastery
Shift your perspective on sales and service—the genesis of success stemming from the inside first. Identify and deeply understand the emotional connection between buyers and their decision-making process, allowing you to carefully and effectively craft your own sales process.
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Week 7: Coaching Confidence
An exclusive lesson: our signature approach to cultivating a customer-centric, confident culture that is rooted in the mindset of growth.
Leadership Experience Excellence involves a comprehensive ecosystem of seven competencies, synergistically working together to drive sustained, extraordinary, behavioural change in your organization.
This proven, results-driven method will immediately shift the way your company approaches Leadership Experience Excellence in every single element of your organization.
-
Week 1: Vision Vitals
Underscores your unified, idealistic vision for the future of your organization; created to inspire, motivate and powerfully connect every single employee while integrating the actionable items it takes to achieve your desired outcome.
-
Week 2: Lovesick Leadership
Identify your leadership style and use this information to effectively communicate with your employees, resulting in high engagement and empowerment, amplifying their levels of performance.
-
Week 3: Culture Connection
Uncover the essential elements that contribute to cultivating a culture of success from not only the top-down, but also from the inside-out.
-
Week 4: Design to Delight
Undergo the ultra-profound ‘Journey Mapping’ methodology. Your detailed customer persona will be created, serving as your organizational compass to design the memorable, lasting experience your customer desires.
-
Week 5: Trusting Top Talent
What does it take to attract the right talent for your organization? Determine the potential to design an engaging learning and development experience, set clear expectations and inspire a magnetic spirit so your employees and future employees are set up to thrive.
-
Week 6: Sales & Service Mastery
Shift your perspective on sales and service—the genesis of success stemming from the inside first. Identify and deeply understand the emotional connection between buyers and their decision-making process, allowing you to carefully and effectively craft your own sales process.
-
Week 7: Coaching Confidence
An exclusive lesson: our signature approach to cultivating a customer-centric, confident culture that is rooted in the mindset of growth.
How It Works?
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8-week online course, just 4 hours per week
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Responsive to today’s unique global challenges
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Access to a vibrant, global, LXE-focused community
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Designed with busy, full-time professionals in mind
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8-weeks of interactive, expert-led transformational strategies
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Responsive to today’s unique global challenges
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Access to a vibrant, global, CX-focused community
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Designed with busy, full-time professionals in mind
Join The 8-Week LXE Certification Course
Through this 8-week intensive approach to Leadership Experience Excellence, you will approach the content through both weekly interactive virtual training, led by renowned expert, Crystal D’Cunha, and self-paced, guided study.
Who is this course for?
This course is thoughtfully designed for company executives, company directors or managers with a small team, and sales managers who are looking for a valuable way to add distinction to their resume and champion transformational change in their organization.
8-Week LXE Certification
$4,997 USD/Person
*For inquiries regarding group pricing, connect with us at hello@gettheinsideview.com or (289) 969-VIEW(8439)
Join The 8-Week LXE Certification Course
Through this 8-week intensive approach to Leadership Experience Excellence, you will approach the content through both weekly interactive virtual training, led by renowned expert, Crystal D’Cunha, and self-paced, guided study.
Who is this course for?
This course is thoughtfully designed for company executives, company directors or managers with a small team, and sales managers who are looking for a valuable way to add distinction to their resume and champion transformational change in their organization.
8-Week LXE Certification
$3,997 USD/Person
*For inquiries regarding group pricing, connect with us at hello@gettheinsideview.com or (289) 969-VIEW(8439)
Optional Certification Upgrades
Participants of this program often add additional days of learning to focus on targeted skills development:
- Customer Journey mapping
- Leadership
- Culture design
- Problem-solving
- Employee engagement
- Diversity & Inclusion
- How to handle difficult and challenging customers
- Customer Experience Design
- Customer Service
- And many more...
Meet Crystal D'Cunha
Award-Winning Customer Experience Engineer | Sales Training Expert | Executive Leadership Coach | International Keynote Speaker | Chief Experience Officer, The INSIDE View Inc.
The charismatic force behind the world's #1 Leadership training program, Customer Experience Mastery! Crystal has spent nearly two decades in the corporate world leading teams to be successful in Sales, Customer Experience and Employee engagement! A Disney-certified Customer Experience Engineer, Crystal brings best practices to her clients from her affiliation with Tony Robbins, John Maxwell, Jack Canfield, and many more. Her mission is clear: to IGNITE Leaders, EXCITE Employees and DELIGHT Customers!
What People Say About Us
Crystal has supported our CX Week Canada event in a variety of capacities over the past two years. This past year, she served as an advisory board member and was integral to the success of the program. In 2018, she participated in two speaking capacities on the program: a keynote address focused on winning and keeping customers for life as well as facilitated a panel discussion around how to become a catalyst for customer-centric cultural transformation. No matter the speaking format Crystal assumes, she can command a room! As a keynote, Crystal can engage a room of 5 to 500 with the appropriate level of enthusiasm and tenacity. In a panel format, she is able to both manage the discussion while still peppering in tidbits of our own knowledge and expertise. As an advisory board member, Crystal was always there to support, whether it was a shaping content or swooping in and supporting a last minute cancellation. I recommend Crystal without reservation. Count on Crystal to the engaging speaker and partner you need to make your event a home run!
Michael DeJager
Curator of Customer Experience Week, the World's Largest Customer Contact Event
CX Week Canada
The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal's energy is infectious, but she is also able to transmit that energy in her tainings, workshops and when delivering a keynote presentation to large audiences. She is clearly an expert in Customer Experience. I've had the pleasure of attending her training sessions and was very impressed with not only the workshop preparation and format but the pre-training touch points and post-training follow-up. Her passion and enthusiasm shines through in everything she does!
Lianna Carlyle
Workforce Management and Compensation
Niagara Health System
Crystal is a powerful woman who exudes both confidence and expertise. Aside from her great drive for sales and customer service, she is an innovator and out of the box thinker, two unique attributes that separate Crystal from the rest. Not only is her experience vast and accomplished, but her wealth of knowledge that she easily shares to help others is also outstanding. She is warm, charismatic, and an energy that you never forget. Spoken like a true professional, she has the ability to make you see a different side that you might normally not see or recognize. She is an amazing partner giving very balance feedback and above all, she always shares the truth. Her integrity and open-mindedness in this line of work are refreshing and you will find she will be a trustworthy partner that you can count on. I have been very lucky to watch this expert grow for the last 18 years and have seen her succeed in all that she has done. It has been a privilege to have worked with such talent!
Almira Cuizon
VP of Operations Roots Canad
Let's Transform Leadership Experience Excellence Together!