Vision Vitals underscores your unified, idealistic vision for the future of your organization; created to inspire, motivate and powerfully connect every single employee while integrating the actionable items it takes to achieve your desired outcome.
In this competency, you will identify your leadership style and use this information to effectively communicate to your employees, resulting in high engagement and empowerment, amplifying their levels of performance.
In this critical competency, you will uncover the essential elements that contribute to cultivating a culture of success from not only the top-down, but also from the inside-out.
Design to Delight
One of the most celebrated competencies in the CX Mastery program, in Design to Delight, you will undergo the ultra-profound ‘Journey Mapping’ methodology. Through this process, your detailed customer persona will be created, serving as your organizational compass to design the memorable, lasting experience your customer desires.
What does it take to attract the right talent for your organization? In this course, you will determine the potentiality to: design an engaging learning and development experience; how to set clear expectations; and how to inspire a magnetic spirit so your employees and future employees are set up to thrive.
Sales & Service Mastery
This competency enables you to shift your perspective on sales and service—the genesis of success stemming from the inside first. You will be able to identify and deeply understand the emotional connection between buyers and their decision-making process, allowing you to carefully and effectively craft your own sales process.
In this competency, you will have an exclusive lesson in our signature approach to cultivating a customer-centric, confident culture that is rooted in the mindset of growth