An astounding 86% of buyers are willing to pay more for a great customer experience. But how do you instill long-lasting, transformational, behavioural change AND financial results within your organization?
Introducing Customer Experience (CX) Mastery;
A ground-breaking NEW Leadership Training program, recognized as the
#1 Leadership Training Program in the World!
Winning GOLD at the 2021 International Stevie Awards!
Led by international keynote speaker, award-winning entrepreneur and
internationally celebrated CX leader of the year, Crystal D’Cunha!
Customer Experience Mastery is a highly interactive virtual learning experience that inspires leadership teams to design an organizational culture that is innovative, transformational, consistently progressive, diverse and inclusive, all while being highly productive!
Customer Experience Mastery is an innovative, strategic and highly accountable approach to training your leaders and bringing excellence to your organization. Organizations that have graduated CX Mastery have seen an increase in employee engagement, customer retention, customer lifetime value, and have become the most sought after place to work!
If you are ready to IGNITE your leaders, EXCITE your employees and DELIGHT your customers in 2022, then Customer Experience Mastery is for you!
The framework of CX Mastery involves a comprehensive ecosystem of seven competencies, synergistically working together to drive sustained, extraordinary, behavioural change in your organization. This proven, results-driven method will immediately shift the way your company approaches CX in every single element of your organization.
Vision Vitals
Vision Vitals underscores your unified, idealistic vision for the future of your organization; created to inspire, motivate and powerfully connect every single employee while integrating the actionable items it takes to achieve your desired outcome.
Lovesick Leadership
In this competency, you will identify your leadership style and use this information to effectively communicate to your employees, resulting in high engagement and empowerment, amplifying their levels of performance.
Culture Connection
In this critical competency, you will uncover the essential elements that contribute to cultivating a culture of success from not only the top-down, but also from the inside-out.
Design to Delight
One of the most celebrated competencies in the CX Mastery program, in Design to Delight, you will undergo the ultra-profound ‘Journey Mapping’ methodology. Through this process, your detailed customer persona will be created, serving as your organizational compass to design the memorable, lasting experience your customer desires.
Top Talent
What does it take to attract the right talent for your organization? In this course, you will determine the potentiality to: design an engaging learning and development experience; how to set clear expectations; and how to inspire a magnetic spirit so your employees and future employees are set up to thrive.
Sales & Service Mastery
This competency enables you to shift your perspective on sales and service—the genesis of success stemming from the inside first. You will be able to identify and deeply understand the emotional connection between buyers and their decision-making process, allowing you to carefully and effectively craft your own sales process.
Coaching Confidence
In this competency, you will have an exclusive lesson in our signature approach to cultivating a customer-centric, confident culture that is rooted in the mindset of growth
