As countries across the world wrestle with plans to re-open, a new world order that will have a lasting impact on our personal and professional lives is emerging. This means that the need to understand your customers' behaviours, needs, and expectations is more vital than ever before.

This virtual Bootcamp delivers a robust, interactive, and practical insight into Journey Mapping that you and your organization can implement immediately! Using a structured but fun approach, you will learn how to pinpoint the moments in your customer's experience with your company that generate enthusiasm, heighten satisfaction, and create loyalty.

You'll learn to personalize each customer's journey using highly effective tools and techniques designed to enhance their experience, step-by-step. You'll build a collection of ready-to-implement strategies to access voice of customer (VOC) data that can be put to work instantly to make your customer journey positive, productive and professional. BONUS - these same strategies and techniques will simultaneously improve your staff's experience, building increased trust, energy and loyalty.

Certificate awarded upon completion of the program.