2-DAY LIVE VIRTUAL BOOTCAMP

CUSTOMER JOURNEY

MAPPING

Next Bootcamp: December 1st & 2nd, 10am-4pm EST

 

As countries across the world wrestle with plans to re-open, a new world order that will have a lasting impact on our personal and professional lives is emerging. This means that the need to understand your customers' behaviours, needs, and expectations is more vital than ever before.

This virtual Bootcamp delivers a robust, interactive, and practical insight into Journey Mapping that you and your organization can implement immediately! Using a structured but fun approach, you will learn how to pinpoint the moments in your customer's experience with your company that generate enthusiasm, heighten satisfaction, and create loyalty.

 

You'll learn to personalize each customer's journey using highly effective tools and techniques designed to enhance their experience, step-by-step. You'll build a collection of ready-to-implement strategies to access voice of customer (VOC) data that can be put to work instantly to make your customer journey positive, productive and professional. BONUS - these same strategies and techniques will simultaneously improve your staff's experience, building increased trust, energy and loyalty.

 

Certificate awarded upon completion of the program.

    • 2-Day Live Virtual Bootcamp

      Join us for our next session on  December 1st and 2nd 2020, 10 am-1 pm EST as we deep dive into the emotional journey, your customer has with your product, your service, and your people! You will leave with an in-depth understanding of how your organization can design to delight! 

    • Certificate of Completion

      Up-leveling your skill set is always important. Once you have successfully completed the training, You will receive a certificate of completion from the INSIDE view Inc. This valuable certification is presented at our quarterly virtual graduation ceremony, where you are recognized by your peers and fellow graduates! 

    • Continuous Coaching

      The INSIDE view prides itself on continuous learning and development. Customer Journey mapping is a skill set that takes time to develop, for that reason, included in your registration is a complimentary coaching day on January 26th, 10am-12pm EST. PLUS, there are a variety of ways in which we leave the door open for our graduates to ask questions, receive coaching, be a mentor, and just stay connected!

    Learning Options

    Choose the best option for your organization!

    Individual/Small Business

     

    • 2-Day Live Virtual Bootcamp

    • Certificate of Completion

    • Up to 12 participants

    $3,997

    USD

    ($997 for each additional guest, up to 12 guests)

    Next Bootcamp: December 1st & 2nd

     

    Your cats and snacks are more than welcome to attend. However, we ask that you please purchase a ticket for each and every human attending the training, even if you’re joining us from the same room! Guests are welcome for an additional fee of $997 per participant, up to 12 people

    Large Organization

    • 2-Day Live Virtual Bootcamp

    • Certificate of Completion

    • 13 to 100 participants

    $14,997

    USD

    13 to 100 guests

    ($7,4997 Instalments today, and 7 days later)

     

    Next Bootcamp: December 1st & 2nd

     

    Organizations looking to up-level their current company culture ~ this bootcamp is for YOU! Customer journey mapping is an excellent tool that allows you to DESIGN an Experience to DELIGHT both your employees and your customers!

    *For inquiries regarding Canadian funding options, connect with a Customer Experience Engineer at hello@gettheinsideview.com or (289) 969-VIEW(8439)

    Lessons

    • Step 1: Identify your Outcomes

    • Step 2: Who is your ideal customer persona?

    • Step 3: How do you gather VOC/VOE data? What is the most effective strategy for your business and industry?

    • Step 4: How to Design the Journey with the data gathered

    • Step 5: What are the essential elements of the journey map?

    • Step 6: How to execute the mapping exercise effectively without bias

    • Step 7: How to create an action plan based on the critical moments of truth 

    “Crystal has shared her expertise in journey mapping and the customer experience to our international graduate students for several years now - she is a 'must have' on our speaker list!”

    Marisa Brown, Career Curriculum Specialist

    Brock University

    YOUR REGISTRATION INCLUDES SOME PRETTY AWESOME PERKS!

    • Bootcamp

      2-Days, 3 hours each day totalling 6 hours of LIVE virtual, interactive lectures and activities, professionally facilitated over zoom

    • Bonus

      A Bonus 3rd day of coaching and implementation accountability

    • Communication

      Pre and post-training communication to support the learning journey 

    • Material

      A workbook with examples to guide you through the lessons

    • Templates

      Customizable templates to action your learning journey within your organization!

    • Facebook

      Access to our CX SOLUTIONS FB Group where like-minded CX professionals from around the world gather to share CX greatness. Specific questions pertaining to your business are answered in the group regularly.

    • LinkedIn

      Opportunity to update your LinkedIn profile to show your Course Certification

    • Membership

      A complimentary 1-year membership as a CX Champion (valued at $197)

    • Graduation

      Once you have successfully completed the training, you will receive a Certificate of Completion from the INSIDE View Inc. This valuable certification is presented at our quarterly virtual graduation ceremony, where you will be recognized by your peers and fellow graduates!

    Learning Options

    Choose the best option for your organization!

    Small Business

     

    • 2-Day Live Virtual Bootcamp

    • Certificate of Completion

    • Up to 12 participants

    $3,997

    USD

    ($997 for each additional guest, up to 12 guests)

    Next Bootcamp: December 1st & 2nd

     

    Your cats and snacks are more than welcome to attend. However, we ask that you please purchase a ticket for each and every human attending the training, even if you’re joining us from the same room! Guests are welcome for an additional fee of $997 per participant, up to 12 people

    Large Organization

    • 2-Day Live Virtual Bootcamp

    • Certificate of Completion

    • 13 to 100 participants

    $14,997

    USD

    13 to 100 guests

    ($7,4997 Instalments today, and 7 days later)

    Next Bootcamp: December 1st & 2nd

     

    Organizations looking to up-level their current company culture ~ this bootcamp is for YOU! Customer journey mapping is an excellent tool that allows you to DESIGN an Experience to DELIGHT both your employees and your customers!

    *For inquiries regarding Canadian funding options, connect with a Customer Experience Engineer at hello@gettheinsideview.com or (289) 969-VIEW(8439)

    Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other. 

    Michael Warchala

    Small Business Consultant

     

    City of Niagara Falls Small Business Enterprise Centre

    Crystal's integrity and open-mindedness in this line of work are refreshing and you will find she will be a trustworthy partner that you can count on​

    Almira Cuizon

    VP Operations 

     

    Roots Canada

    Lianna Carlyle

    Workforce Management and Compensation

     

    Niagara Health System

    The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal's energy is infectious, but she is also able to transmit that energy in her workshops.

    Marisa Brown

    Career Curriculum Specialist

     

    Brock University

    Our students have been fortunate to have a sought out thought leader in sales/customer experience in our classroom to bring learning to life. I highly recommend Crystal for her coaching, training and speaking engagements! ​

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